Return Policy
Please note that the below Returns Policy
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either replace it, or credit your account, subject to the below terms. This Policy applies to products bought from JONQ itself and from Third Party Sellers.
This Policy forms part of the JONQ Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.
Preparing your products for a return
To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;
- package your products safely and securely for protection during transit;
Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.
1: Unwanted products
You can return an unwanted product to us at no charge, provided:
- it is undamaged and unused, with the original labels and stickers still attached;
- it is in the original packaging, which must be undamaged and unopened in its original condition with all seals still intact
- you log a return on the Website within 10 days of delivery to you or collection by you of the unwanted product.
Changed your mind?
Where you have changed your mind and would like a credit for a product, you can return it – provided the product has not:
- the product has not been used or opened;
You will have to courier the product from you to us. Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 days of the return.
2: Products damaged on delivery
Should a product be damaged at the time of delivery, please notify us within 7 days of such delivery by logging a return on the Website.
We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice replace the product as soon as possible or credit your account with the purchase price of the product (or refund you if that is your preference).
3: Defective products
We do our best to ensure that the products we deliver to you are of a high quality.
The following will NOT be regarded as defects and will not entitle you to a return under this section 3:
- damage arising from negligence, user abuse or incorrect usage of the product;
- where the specifications of a product, although accurately described on the Website and Package generally fit for its intended purpose, do not suit you, you will not be refunded.
Warranty
JONQ is under no obligation to provide you with a credit or replacement. However, since we want your experience to be as good as possible, we offer you a replacement within the applicable time if package is not opened.
PLEASE NOTE: Please consult your Doctor before purchasing JONQ Pure Hydrolysed Collagen.
7: Charges and refunds
If you return a product that does not comply with this Policy, you may be liable to reimburse JONQ for the cost of collecting the product from you and the cost of having the product returned to you. Seeing that you consume JONQ, if the package is opened you will not be refunded.
Please note that we only refund to the payment method that you originally used